Tool
Specify the model, serial number and, for TX/TXU, the cassette or across-flats size used. Describe when the issue occurs.
Describe the tool, pump and hoses as one complete system. WSD will agree on inspection, maintenance or repair with you based on the reported fault.
We consider the bolted joint, torque, across-flats size, reaction support and clearance together.
We inspect your tool and agree the required scope of calibration or maintenance with you.
In the event of a fault, WSD provides workshop service and checks whether a suitable rental solution is available.
Describe the fault and provide the model and serial number. Photos often allow us to agree on the next step before shipment.
Request service ↗The torque, across-flats size and a photo of the installation space are enough to get started.
Specify the model, serial number and, for TX/TXU, the cassette or across-flats size used. Describe when the issue occurs.
Specify the pump model and the tools connected to it. Photos of nameplates and connections help identify the correct configuration.
Have existing calibration documents and the manual ready. WSD will agree with you which parts and documents are required for the inspection.
A fault description alone is not enough for a remote diagnosis. Agree the shipping address, scope of inspection and any replacement equipment required with WSD in advance.
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